24/7 CUSTOMER SERVICE – 774-301-6135

FREE SAME DAY SHIPPING ON ORDERS $74+

Free Same Day Shipping On All Orders $74+

24/7 Customer Service - Call 774-301-6135

The Mass Apothecary
CBD Money Back Guarantee

60 Day Money Back Guarantee Icon

At The Mass Apothecary, we go above and beyond to make sure all of the CBD products we sell are of the highest quality and work! We try every product we sell personally to make sure they work, which is why we have no problem at all offering a money back guarantee on every purchase made at The Mass Apothecary! 

It’s very simple. If you buy any CBD products from us and aren’t 100% satisfied with your purchase, we will fix it! We can exchange your product for a different one or just give you a full refund! Whatever you prefer, as we want you 100% satisfied. 

Best part, there’s no hassles and no questions asked. If you are not happy, we give you your money back……it is that simple! 

 

How it works-

If for some reason you are not happy with your purchase, call us within 60 days of your purchase at 774-301-6135 or email us at info@themassapothecary.com. Include your full name, phone number, and order number. Please state why you aren’t happy with the product(s) and then we will have you ship it back to us. After we receive the product(s), we send them back to the manufacturer and then within 14 business days we issue a full refund back to your original payment method. 

Please note, we only take returns back after 30 days from the date of purchase. We do this because we know the products we have work, and we want everyone to have the products long enough to be able to see the benefits for themselves. 

Proof is in the reviews. We have all 5 star reviews for 2 simple reasons.....our products work & you get the best customer service possible!

Natalie Wilkins ★★★★★ THIS IS YOUR SPOT! If I could give 100 stars, I would! Anything I say is truly an understatement because the owners Derek and Corrin and this team are just incredible. I happen to stumble across them online when searching for a sleep aid and I couldn’t be more grateful to have found them! They are always quick to respond and so helpful. My husband and I own a business together and have taken lesson from them and their customer service because it is truly unmatched and so hard to come by- so thankful to have found them! Added bonus that they frequently extra little samples! You can tell they genuinely care and that’s the type of business I want to support all day long.nick arnett ★★★★★ My order was delivered very promptly, i have received several messages from the owner making sure i was happy, i was given free gummies. Overall i had a great buying experience i was very happy with the product.Response from the ownerHi Nick,It's wonderful to hear that your order arrived promptly and that you enjoyed the little extra something we included! At The Mass Apothecary, we believe it's those small gestures that make a big difference. We're passionate about making sure our customers are happy and satisfied, not just with our products but with their overall experience. Your feedback is a testament to the efforts we put into every aspect of our business, and we're thrilled to know it resonated with you. We're looking forward to serving you again and continuing to exceed your expectations!Thank you for choosing us,Derek + Corrin (Owners) jess granger ★★★★★ Derek and the team at The Mass Apothecary are amazing! Incredibly responsive, helpful and offer thoughtful suggestions. I will continue to support them and grateful for all they do!Response from the ownerHello Jess,Thank you so much for your kind words and for taking the time to share your experience with The Mass Apothecary. Derek and I are over the moon to hear that you found our service responsive, helpful, and thoughtful. We're here not just to offer products, but to ensure that you receive the support and guidance you need, making every experience with us a positive one. Your continued support is what keeps us going, and we're incredibly grateful for customers like you. We can't wait to welcome you back!Best wishes,Corrin + Derek - Owners Jeddy Yuan ★★★★★ Terrific shopping experience with Mass Apothecary. Derek (sp?) the owner truly goes the extra mile to make sure customers are educated and taken care of, and it shows in his website, business policies, and personal touch. I had a tricky issue with ordering a product that is hard to source in Massachusetts, and Derek did not hesitate to address my concerns from start to shipping, and he honored store policy when I asked. As someone who is used to disappointing customer experiences, particularly in this product category, I felt doing business with Mass Apothecary and Derek was a happy surprise.Response from the ownerDear Jeddy,We're absolutely delighted to hear about your positive experience with us at Mass Apothecary! It's customers like you who inspire us to go the extra mile every single day. Derek (and yes, you spelled his name correctly!) is passionate about ensuring everyone who reaches out to us feels informed and supported, especially with those hard-to-source products. Knowing that we could navigate those tricky issues together and leave you satisfied truly means the world to us. Thank you for trusting in our store policy and in our team. We look forward to being of service to you again soon!Warmly,Corrin and Derek Pete Livshin ★★★★★ Glad I found this family owned CBD company! Placed an order 2 days ago to be shipped to Syracuse area from Mass using basic shipping. Already got the package. The quality and effects of their product is among the best if not the best! The suver haze flower and Gelato moonrocks were phenomenal! Cannot beat the prices for the quality either! They also personally reached out to me when I placed my order and you have to appreciate businesses doing that!Thanks again Derek and Corrin!CheersResponse from the ownerDear Pete,Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that your order arrived swiftly and that you’re enjoying the Suver Haze flower and Gelato moonrocks. It's music to our ears to know you appreciate not only the quality of our products but also the care we put into every interaction.As a small family-owned business, we genuinely believe in the personal touch and are so glad this came across in your experience. Corrin and I take great pride in what we do and hearing from satisfied customers like you makes it all worthwhile.Should you have any more needs or curiosities about our products, we're always here to help. And, of course, we look forward to serving you again soon!Warmest regards,Derek Wilcox The Mass Apothecary Candyce Edwards ★★★★★ I just happened to stumble across The Mass Apothecary online and I am SO glad I did! The customer service is top tier. After they processed my order, they reached out to let me know they were available if I had any They also included samples, gifts, and a hand written note in the shipment. Shipping was also in incredibly fast. I will 100% be ordering from them in the future!Response from the ownerYou're so kind, Candyce! Thank you so much for you review and positive feedback 😀. We always try very hard to make sure orders are shipped fast and that our customers get the best service. Getting feedback like yours makes it all worth it. Thank you, you just made our day!! Allison Linderkamp ★★★★★ I cannot say enough good things about this shop. They give generous free samples, have great sales and customer points on top of good prices, and they have amazing customer service.Response from the ownerHey Allison 👋. You're so kind! Thank you for your regular business and kind words! Joyce Guilherme ★★★★★ I have bought a handful of times from this company and never have had an issue. Derek makes sure each transaction goes smooth and even throws in a free goody on each order. Thank you all very much!Response from the ownerThank you for your loyal business Joyce. We really appreciate you taking the time to leave us a review. I'm glad that you are so happy with our service! Stay safe and have a wonderful day!! jeanette Matrone ★★★★★ I use CBD gummies for sleep taken 1 hour before bedtime and an elixir taken under the tongue as needed for arthritis pain. I think Derick is a great resource for advising you about which product is good for you. I rate Massachusetts Apothecary a 5 on a five point scaleResponse from the ownerThank you Jeanette 😊. I really appreciate your business and kind words. It's customers like you that make it so we love doing what we do and helping others. Dominick ★★★★★ Will be placing another orderResponse from the ownerThank you for your support Dominick. We really appreciate your business and you leaving us a review! Thank you!! js_loader
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