24/7 CUSTOMER SERVICE – 774-301-6135

FREE SAME DAY SHIPPING ON ORDERS $74+

Free Same Day Shipping On All Orders $74+

24/7 Customer Service - Call 774-301-6135

Verified Reviews

Seeing is believing, which is why we love to show our verified reviews off! At The Mass Apothecary, we don’t just stop at bringing you the highest quality CBD products for the best prices, we go above and beyond, doing anything possible, to give our customers the best experience possible! Our verified reviews speak for themselves. See for yourself……

Google Rating
5.0
Based on 402 reviews
Facebook Rating
5.0
Based on 21 reviews
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Google Verified Reviews

nick arnett ★★★★★ My order was delivered very promptly, i have received several messages from the owner making sure i was happy, i was given free gummies. Overall i had a great buying experience i was very happy with the product.Response from the ownerHi Nick,It's wonderful to hear that your order arrived promptly and that you enjoyed the little extra something we included! At The Mass Apothecary, we believe it's those small gestures that make a big difference. We're passionate about making sure our customers are happy and satisfied, not just with our products but with their overall experience. Your feedback is a testament to the efforts we put into every aspect of our business, and we're thrilled to know it resonated with you. We're looking forward to serving you again and continuing to exceed your expectations!Thank you for choosing us,Derek + Corrin (Owners) jess granger ★★★★★ Derek and the team at The Mass Apothecary are amazing! Incredibly responsive, helpful and offer thoughtful suggestions. I will continue to support them and grateful for all they do!Response from the ownerHello Jess,Thank you so much for your kind words and for taking the time to share your experience with The Mass Apothecary. Derek and I are over the moon to hear that you found our service responsive, helpful, and thoughtful. We're here not just to offer products, but to ensure that you receive the support and guidance you need, making every experience with us a positive one. Your continued support is what keeps us going, and we're incredibly grateful for customers like you. We can't wait to welcome you back!Best wishes,Corrin + Derek - Owners Jeddy Yuan ★★★★★ Terrific shopping experience with Mass Apothecary. Derek (sp?) the owner truly goes the extra mile to make sure customers are educated and taken care of, and it shows in his website, business policies, and personal touch. I had a tricky issue with ordering a product that is hard to source in Massachusetts, and Derek did not hesitate to address my concerns from start to shipping, and he honored store policy when I asked. As someone who is used to disappointing customer experiences, particularly in this product category, I felt doing business with Mass Apothecary and Derek was a happy surprise.Response from the ownerDear Jeddy,We're absolutely delighted to hear about your positive experience with us at Mass Apothecary! It's customers like you who inspire us to go the extra mile every single day. Derek (and yes, you spelled his name correctly!) is passionate about ensuring everyone who reaches out to us feels informed and supported, especially with those hard-to-source products. Knowing that we could navigate those tricky issues together and leave you satisfied truly means the world to us. Thank you for trusting in our store policy and in our team. We look forward to being of service to you again soon!Warmly,Corrin and Derek Pete Livshin ★★★★★ Glad I found this family owned CBD company! Placed an order 2 days ago to be shipped to Syracuse area from Mass using basic shipping. Already got the package. The quality and effects of their product is among the best if not the best! The suver haze flower and Gelato moonrocks were phenomenal! Cannot beat the prices for the quality either! They also personally reached out to me when I placed my order and you have to appreciate businesses doing that!Thanks again Derek and Corrin!CheersResponse from the ownerDear Pete,Thank you so much for taking the time to share your wonderful feedback! We’re thrilled to hear that your order arrived swiftly and that you’re enjoying the Suver Haze flower and Gelato moonrocks. It's music to our ears to know you appreciate not only the quality of our products but also the care we put into every interaction.As a small family-owned business, we genuinely believe in the personal touch and are so glad this came across in your experience. Corrin and I take great pride in what we do and hearing from satisfied customers like you makes it all worthwhile.Should you have any more needs or curiosities about our products, we're always here to help. And, of course, we look forward to serving you again soon!Warmest regards,Derek Wilcox The Mass Apothecary Candyce Edwards ★★★★★ I just happened to stumble across The Mass Apothecary online and I am SO glad I did! The customer service is top tier. After they processed my order, they reached out to let me know they were available if I had any They also included samples, gifts, and a hand written note in the shipment. Shipping was also in incredibly fast. I will 100% be ordering from them in the future!Response from the ownerYou're so kind, Candyce! Thank you so much for you review and positive feedback 😀. We always try very hard to make sure orders are shipped fast and that our customers get the best service. Getting feedback like yours makes it all worth it. Thank you, you just made our day!! Allison Linderkamp ★★★★★ I cannot say enough good things about this shop. They give generous free samples, have great sales and customer points on top of good prices, and they have amazing customer service.Response from the ownerHey Allison 👋. You're so kind! Thank you for your regular business and kind words! Joyce Guilherme ★★★★★ I have bought a handful of times from this company and never have had an issue. Derek makes sure each transaction goes smooth and even throws in a free goody on each order. Thank you all very much!Response from the ownerThank you for your loyal business Joyce. We really appreciate you taking the time to leave us a review. I'm glad that you are so happy with our service! Stay safe and have a wonderful day!! jeanette Matrone ★★★★★ I use CBD gummies for sleep taken 1 hour before bedtime and an elixir taken under the tongue as needed for arthritis pain. I think Derick is a great resource for advising you about which product is good for you. I rate Massachusetts Apothecary a 5 on a five point scaleResponse from the ownerThank you Jeanette 😊. I really appreciate your business and kind words. It's customers like you that make it so we love doing what we do and helping others. Dominick ★★★★★ Will be placing another orderResponse from the ownerThank you for your support Dominick. We really appreciate your business and you leaving us a review! Thank you!! SchauWalki ★★★★★ I started off ordering a product that had just ran into a production-related snag. They were kind and prompt in informing me of this, so I just stuck with the back-order. They got the product shipped the moment they received it, updated me via text, and included gifts (with wholesome ingredients) because of the ordeal. This service earns loyalty, and they got it from me. Thank you!Response from the ownerThank you so much for your review and patience. It is really unfortunate when the manufacturer has a delay and it happening on your first order is very inconvenient. Your patience and understanding were greatly appreciated and we are thrilled you got your order quickly and are happy with everything! js_loader
nick arnett
nick arnett
1710277336
My order was delivered very promptly, i have received several messages from the owner making sure i was happy, i was given free gummies. Overall i had a great buying experience i was very happy with the product.
jess granger
jess granger
1710271720
Derek and the team at The Mass Apothecary are amazing! Incredibly responsive, helpful and offer thoughtful suggestions. I will continue to support them and grateful for all they do!
Jeddy Yuan
Jeddy Yuan
1709676478
Terrific shopping experience with Mass Apothecary. Derek (sp?) the owner truly goes the extra mile to make sure customers are educated and taken care of, and it shows in his website, business policies, and personal touch. I had a tricky issue with ordering a product that is hard to source in Massachusetts, and Derek did not hesitate to address my concerns from start to shipping, and he honored store policy when I asked. As someone who is used to disappointing customer experiences, particularly in this product category, I felt doing business with Mass Apothecary and Derek was a happy surprise.
Pete Livshin
Pete Livshin
1709248860
Glad I found this family owned CBD company! Placed an order 2 days ago to be shipped to Syracuse area from Mass using basic shipping. Already got the package. The quality and effects of their product is among the best if not the best! The suver haze flower and Gelato moonrocks were phenomenal! Cannot beat the prices for the quality either! They also personally reached out to me when I placed my order and you have to appreciate businesses doing that!Thanks again Derek and Corrin!Cheers
Candyce Edwards
Candyce Edwards
1708209814
I just happened to stumble across The Mass Apothecary online and I am SO glad I did! The customer service is top tier. After they processed my order, they reached out to let me know they were available if I had any They also included samples, gifts, and a hand written note in the shipment. Shipping was also in incredibly fast. I will 100% be ordering from them in the future!
I cannot say enough good things about this shop. They give generous free samples, have great sales and customer points on top of good prices, and they have amazing customer service.
Joyce Guilherme
Joyce Guilherme
1705615910
I have bought a handful of times from this company and never have had an issue. Derek makes sure each transaction goes smooth and even throws in a free goody on each order. Thank you all very much!
I use CBD gummies for sleep taken 1 hour before bedtime and an elixir taken under the tongue as needed for arthritis pain. I think Derick is a great resource for advising you about which product is good for you. I rate Massachusetts Apothecary a 5 on a five point scale
Dominick
Dominick
1704569733
Will be placing another order
SchauWalki
SchauWalki
1704474232
I started off ordering a product that had just ran into a production-related snag. They were kind and prompt in informing me of this, so I just stuck with the back-order. They got the product shipped the moment they received it, updated me via text, and included gifts (with wholesome ingredients) because of the ordeal. This service earns loyalty, and they got it from me. Thank you!
Ashlyn Taylor
Ashlyn Taylor
1703780031
Loved everything in my order. Chiefstix, purlyf indica vape, and some extra goodies like CBD gummies. Their customer service was outstanding and I really felt like they cared that I had a good experience with them! Will definitely be a returning customer.
Olivia Dabbs
Olivia Dabbs
1703735906
This might be the first time I’ve ever written a Google review, but I HAD to post how HIGHLY I recommend this company. The shipping was VERY fast, but when the package got here, the details the owners put into the order blew me away! Not only was my order in the box, but so was 3 samples, several adorable stickers, and TWO handwritten notes thanking me for my order. 10/10 recommend!!!!!!!!
coolmintdove
coolmintdove
1702751976
Great product and exceptionally great customer service! I will definitely be purchasing from The Mass Apothecary over and over. Love the samples and the lucky charms treat! Thank you.
1st time I have ever been motivated to post a review, but... I LOVED EVERYTHING! The owner (Derek) is super nice and very knowledgeable. The product is superior to any other I have tried before. Deliveries are always on time and opening them is like opening gifts! Once you try Mass Apothecary, you will never go anywhere else.
Mr. Q
Mr. Q
1702524551
The best I've dealt with by a long shot! I ordered the D8 moonrocks to go with my flower, and Derek and Corrin gave me 3 gifts! The THC gummies are fire, especially for the night cap after a long day. Quick shipping too which was mind blowing.
blake byrd
blake byrd
1702074132
Such nice owners!
Jen Jen
Jen Jen
1702040552
Usiku
Usiku
1701981087
Super friendly and quick to ship. Product is wonderful and my husband and I appreciated the extra surprises packaged with our order. Plan to order again in the future!~Victoria
Alan Dykes
Alan Dykes
1701797745
Very great deals
Carlie Joy
Carlie Joy
1701730852
I’m blown away with this company. I’d never heard of them before. I had bought a specific tincture last year that worked amazing from a local smoke shop in my area(northeast Florida). Yesterday I googled it and was guided to this shop online and ordered it. Today I received an email notification saying it shipped and to my surprise they sent me 2 extra items. And then just now the owner texted my phone to say thank you and if I have any questions or anything to call anytime. I highly suggest ordering from mass apothecary. They are amazing!!
Maryellen Moore
Maryellen Moore
1701562254
i have a dog with cancer and CBD helps ALOT with her symptoms, I ordered CBD less than a week ago, I just got it today and also got 3 free samples, a text to say it had shipped and a personal note- PLUS, it wasn't expensive! Love this store, I'll be reordering! Thank you Derek and Corrin for your product and stellar customer service!
CARLA
CARLA
1701480891
Seriously THE BEST! Like OMG amazing super quick, down to earth real people customer service. Just awesome 100% no one better #bestofthebest
When ordering online, they get the package in transit super fast; I often get my order within just 1-2 days
Laura Gosselin
Laura Gosselin
1700577945
I shopped Online this week and My Order was shipped the Same Day. The Prices are very reasonable. More Importantly, the Customer Service is Exceptional. Highly Recommend!
Dave Uhlig
Dave Uhlig
1699549188
It’s my 1st time but my referral loves this place’
S B
S B
1699382663
I am now a customer for life! This company is top notch from customer service to product quality. I received my order plus a few surprises. Thank you so very much!!!! You know how to make your customers feel special and I sincerely appreciate that!
Danny Hadden
Danny Hadden
1698892030
Lesa Herndon
Lesa Herndon
1698102412
What a darling company! I enjoyed opening my shipment so much; it was like opening a personal gift. The products are great, I’m very happy, and the entire experience was lovely.
Jan AuHoy
Jan AuHoy
1698002939
This was our third order and the products are consistently good! Shipping is fast and reliable. I’d recommend just for the sleep aid alone. Plus, the gummies really taste good.
Tracee Davis
Tracee Davis
1697559648
Great products, shipping was fast and packaging was thoughtful and cute. Personalized calls and texts. No question these ones care about their business and your satisfaction.
Angie Wolters
Angie Wolters
1697221353
Chelsey Marie
Chelsey Marie
1695433448
I got to tell you about my uncle, hes had cancer and multiple surgeries over the years and this past year was in the ICU for months. We finally got to bring him home however the neuropathy has gone all the way up his legs and arms. We have tried everything and wasnt successful until now. I started sharing some of the products I get from you guys and hes a different man, he's actually able to get out and work in the garden again. I assume you are aware about the stigma around cbd that still exists in the south, but man I wish people could understand. This stuff really works for so many things and it's got to be better on the body vs taking prescription drugs. Anyways thank you for always being so great, honestly I refuse to buy from anyone else.
We have been customers of Mass Apothecary for over a year now. My Husband and I absolutely love their products. Especially when they send samples and reel us into a new product that we end up liking. The customer service is amazing. Derek and Corrin wonderful people. We recommend The Mass Apothecary to all of our friends.
becues it is fun
Georgia Rose
Georgia Rose
1694906390
Amazing service, quick delivery, clear communication and ordering was an overall fantastic experience. Will definitely be ordering again
Lea Rodrigues
Lea Rodrigues
1694891948
Very good for anxiety/depression highly recommend CBD moon rock flower!
Chantell Aguiar
Chantell Aguiar
1694228722
Derek was very helpful , & answered all my questions 😊.
Sara B
Sara B
1694127534
I am a first time customer and ordered from the website which is incredibly user friendly and easy to navigate. I also spoke with the owner over the phone and he is extremely nice and eager to help and answer any questions I had. I would say customer service overall is A+. My order was shipped the same day I placed it and came the next day carefully packaged in a discreet bubble mailer with cute stickers all over it. I also found that they included some gifts as a first time customer which is very much appreciated by me! If you are looking for cbd products from a reputable company that is also personable and attentive to customer needs then Mass Apothecary is the place for you. Looking forward to making another purchase soon!
MAt Robertson
MAt Robertson
1694109845
I have ordered CBD products from several retailers online, but none of them had the amazing customer service and quick shipping of The Mass Apothecary. Pair that with the quality products and I will be a return customer for sure!
Tiffany Ortiz
Tiffany Ortiz
1692911250
Highly recommend getting products from this family owned company ordered and got the stuff in two days. Super friendly and nice and would come back over and over to buy from them.
Ivy McCormick
Ivy McCormick
1692498197
The Mass Apothecary will be my new go to for all of my cbd products from now on! Their customer service was great and the owner even reached out to me in case I needed anything. My package arrived quickly (plus some extras!) and the products are high quality. I would definitely recommend this place!
Raymond Thomas
Raymond Thomas
1692329511
I decided to give this place a shot recently, while looking locally for cbd products for inflammation.One week later and I’ve already placed a second order.this place actually has the best customer service I’ve ever seen ..They process things quick and will call you if there’s questions about your order. Your order is packed, shipped, and delivered ridiculously fast. The owner makes themselves available and accessible with questions.It’s really nice to spend my money at a place that seems to genuinely appreciate my business.10 out of 10!
Daniel Winn
Daniel Winn
1691775908
Great service, awesome prices
moe horton
moe horton
1691723568
Visited the Apothecary with friends today. Was met with the owner Derek who is an intelligent young man that explained to us the benefits of the products he offers. He’s knowledgeable beyond his years in not only the products but the interactions with human anatomy. We all left feeling confident that we are in good hands at the Apothecary with Derek at the helm.
racheal falbo
racheal falbo
1691637939
The absolute greatest customer service I have EVER experienced! For working retail myself for over 15 years this actually means a lot! Derek himself bent over backwards to make sure I was happy with my purchase. I was so happy with my purchase and lovely surprise I have and will recommend this site to anyone and everyone!!! So amazing!!! ❤️❤️❤️
Craig Johnson
Craig Johnson
1691456264
Amazing service. Mass Apothecary filled my order and delivered it in 3 days in south Louisiana. They actually texted me to thank me for the order and fill me in on shipping schedule. The package arrived with a couple of free gifts and a thank you card. I couldn't be more pleased. Wishing them every success in the future. I will be back.
Dom Murdoc
Dom Murdoc
1691008190
Everyone claims to sell the best CBD this place really does. I bought some CBD topical for my elderly mother and I quote "this stuff is incredible"Great explanations on the products and great sales and service I highly recommend this place.
I've spent a lot of time looking for high quality CBG and CBD products and I think I found my place! The owner reached out when something I ordered wasn't readily available and replaced it with something better and added a gift at no charge. They also offered an open line of communication to discuss any questions I had and I appreciated it very much.
Melissa Almeida
Melissa Almeida
1689641506
Chris has always been so helpful. He knows his stuff about cbd.Support your local cbd store!
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4.9
Based on 2,282 reviews
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    Works great

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    Would you recommend The Mass Apothecary to your friends/family? : Yes


    Got what I ordered promptly

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    as ordered

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    Would you recommend The Mass Apothecary to your friends/family? : Yes


    These are the kind of people we all want to succeed. They put all the kindness and thoughtful touches into their service. Thank You!

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