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CBD Frequently Asked Questions

Cannabidiol, or CBD, is a phytocannabinoid commonly found in high concentrations of certain strains of hemp. It is one of at least 113 cannabinoids discovered in the cannabis plant and is non-intoxicating in its effects.

The endocannabinoid system (ECS) is a biological system composed of endocannabinoids (cannabinoids produced by the body) and the receptors they bind to, cannabinoid receptor type 1 (CB1) and cannabinoid receptor type 2 (CB2). The endocannabinoid system has been shown to be involved in the regulation of a number of physiological and cognitive processes throughout the human body. Read our CBD article about the endocannabinoid system by clicking here!

Cannabinoids are a group of chemical compounds that are most commonly found in–but not exclusive to—cannabis. In addition to being produced endogenously by the human endocannabinoid system, cannabinoids have also been found in other botanical sources, including hops and varieties of Echinacea. At least 113 cannabinoids have been isolated from cannabis and characterized, with two of the most notable ones being cannabidiol (CBD) tetrahydrocannabinol (THC). Read our CBD article about what cannabinoids are by clicking here!

Yes! We are proud to offer our customers the Sezzle payment option at checkout, allowing you to buy CBD now and pay later. You use Sezzle for any order small or big, and you only pay 25% today and then 3 interest fee payments. Your interest free payments are made every 2 weeks, making it very easy and convenient to make purchases at The Mass Apothecary!

YES! Our CBD products always contain < 0.3% THC. Therefore, it is federally legal for us to ship and for you to consume our products nationwide without worry.

The simple answer is because it probably won’t actually be CBD. Amazon prohibits the sale of any products containing CBD on their site. You will see alot of products advertised as “Hemp Oil” products, but in reality they are hemp seed oil products that contain ZERO CBD. Click here to read our CBD article about buying cannabidiol (CBD) on Amazon.

YES! All of our CBD products are 3rd party lab tested and Certificates of Analysis are available right on our “Lab Results” page as well as on each individual CBD products page.

No, CBD will not get you high! THC causes the psychoactive effects, NOT CBD. So you can consume even high doses of CBD and you will not get “high”!

No, cannabinoids have no known toxicity. While everyone’s dosage amount is different for their desired results, many people start in small amounts and increase the dosage from there.

Due to the wide range of use-cases for CBD, appropriate serving sizes can vary widely. Your serving size will be dependent upon your body weight, metabolism, individual body chemistry, and other metabolic factors.

We cannot make specific recommendations regarding serving sizes. We recommend starting with a small amount of CBD, and gradually increasing the serving until the desired effects are achieved.

No. A medical card or prescription is not needed because Hemp Derived CBD Oil is legal in all 50 states.

While hemp seed oil is extracted from the seeds of the hemp plant, hemp oil is a product derived from the leaves, flowers, and stalks of the hemp plant. Hemp seeds rarely contain minute detectable quantities of cannabinoids but typically, hemp seeds contain non-detectable levels of cannabinoids. By contrast, detectable levels of cannabinoids can be found in the stalks and leaves of hemp, with the highest concentrations of cannabinoids being found in the flowers of the hemp plant. CBD/hemp oil products have a much greater concentration of CBD than hemp seed oil products, while hemp seed oil products commonly contain no therapeutically viable levels of cannabinoids.

Full Spectrum-

  • Created from hemp through full plant extraction
  • Includes all active hemp-derived cannabinoids, including <0.3% THC
  • Also contains plant terpenes, flavonoids, vitamins, minerals, plant proteins all from original hemp source
  • All compounds work together in what is known as the Entourage Effect to multiply the potential health benefits

Broad Spectrum-

  • Created by taking Full Spectrum extract and further processing it to remove trace amounts of THC
  • Includes most active hemp-derived cannabinoids, except THC
  • Just like Full Spectrum, all compounds work together in what is known as the Entourage Effect to multiply the potential health benefits


  • Created by removing all other molecules except CBD from the Full Spectrum extract
  • All that remains is a white powder that is at least 99% pure CBD with 0.0% THC

Cannabis is the plant species which is then legally recognized as two different plants, marijuana and hemp. Hemp is a cannabis plant that contains less than .3% THC. Marijuana contains much higher levels of THC which is the cannabinoid that causes intoxication.

Currently, we ship to anywhere in the United States.


Domestic (U.S.A)-

  • Flat Rate Shipping | $4.99 to anwhere in the U.S
  • Standard shipping | Free with all orders $49+ | (3-6 business days*)
  • USPS Priority Mail | Free with orders $99+ (1, 2, or 3 business days*) 
  • USPS Priority Mail Express (Overnight delivery to most U.S locations*)

*These times to delivery are estimates from the USPS. These are not guaranteed delivery times, although they are usually accurate. 

Yes it will! We package and ship all our orders in discreet/plain boxes that have no CBD markings on them.

Store your CBD products in a cool, dry, & dark place. Try to avoid direct sunlight as well.

You can pay for your CBD orders with any credit or debit card through our secured SSL encryption, Zelle Bank Transfer, or with Sezzle’s “Buy Now, Pay Later”. 

We process all of our online payments through a secure encrypted PSP.

All orders are processed within 1 business day after being placed. We ship USPS, which generally takes 2-5 business days to arrive after your order is processed.

We will send you an email verifying your order once it is completed through our website. This email will outline your order, and provide an invoice number in case you need to contact us with any questions or concerns. Please make sure to keep this email, as inquiries without the reference number might be delayed.

Yes! We will send you tracking information and confirmation when your package is being shipped. We also send you “in transit” and “delivered” updates!

Shipping is FREE on ALL ORDERS $49+ & orders $99+ get free Priority Mail shipping! Orders that are under $49 only have to pay a small flat rate of $4.99 and we pay the difference! If you would like faster shipping you can choose USPS Priority Mail or USPS Priority Mail Express as your shipping method at checkout. If you choose Priority Mail or Priority Mail Express for your shipping method, the cost is calculated at checkout.

If you feel that you are entitled to a refund on your purchase, please contact us at 774-301-6135 and then you send your order back along with a receipt or proof of purchase within 30 days of receiving your product(s). After 30 days, per our return policy, we do not offer a refund or exchange. Partial refunds in certain circumstances may be granted at the sole discretion of the company.

Once your return is received and inspected, we will send a notification email. We will also notify you whether your refund has been approved. If so, the refund will be processed and a credit will be automatically applied to the credit card or original method of payment within 30 days.

Orders can be canceled most of the time if you contact us within 24 hours of placing your order.

Note: We try really hard to ship orders out same day. If your order has already been shipped, then we cannot cancel it.

Yes we do! Please contact us directly for more information.

Yes! You can call us directly at 774-301-6135. You can also contact us via email at info@massapothecary.com or go to our Contact Us page to message us.

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