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Frequently Asked Questions

CBD Frequently Asked Questions

General CBD FAQ

Cannabidiol, or CBD, is a phytocannabinoid commonly found in high concentrations of certain strains of hemp. It is one of at least 113 cannabinoids discovered in the cannabis plant and is non-intoxicating in its effects.

The endocannabinoid system (ECS) is a biological system composed of endocannabinoids (cannabinoids produced by the body) and the receptors they bind to, cannabinoid receptor type 1 (CB1) and cannabinoid receptor type 2 (CB2). The endocannabinoid system has been shown to be involved in the regulation of a number of physiological and cognitive processes throughout the human body. Read our CBD article about the endocannabinoid system by clicking here!

Cannabinoids are a group of chemical compounds that are most commonly found in–but not exclusive to—cannabis. In addition to being produced endogenously by the human endocannabinoid system, cannabinoids have also been found in other botanical sources, including hops and varieties of Echinacea. At least 113 cannabinoids have been isolated from cannabis and characterized, with two of the most notable ones being cannabidiol (CBD) tetrahydrocannabinol (THC). Read our CBD article about what cannabinoids are by clicking here!

YES! Our CBD products always contain < 0.3% THC. Therefore, it is federally legal for us to ship and for you to consume our products nationwide without worry.

The simple answer is because it probably won’t actually be CBD. Amazon prohibits the sale of any products containing CBD on their site. You will see alot of products advertised as “Hemp Oil” products, but in reality they are hemp seed oil products that contain ZERO CBD. Click here to read our CBD article about buying cannabidiol (CBD) on Amazon.

YES! All of our products (CBD, Delta 8, Delta 9, & Delta 10) are triple 3rd party lab tested and Certificates of Analysis are readily available right on our “Lab Results” page.

No, CBD will not get you high! THC causes the psychoactive effects, NOT CBD. So you can consume even high doses of CBD and you will not get “high”!

No, cannabinoids have no known toxicity. While everyone’s dosage amount is different for their desired results, many people start in small amounts and increase the dosage from there.

Due to the wide range of use-cases for CBD, appropriate serving sizes can vary widely. Your serving size will be dependent upon your body weight, metabolism, individual body chemistry, and other metabolic factors.

We cannot make specific recommendations regarding serving sizes. We recommend starting with a small amount of CBD, and gradually increasing the serving until the desired effects are achieved.

No. A medical card or prescription is not needed because Hemp Derived CBD Oil is legal in all 50 states.

While hemp seed oil is extracted from the seeds of the hemp plant, hemp oil is a product derived from the leaves, flowers, and stalks of the hemp plant. Hemp seeds rarely contain minute detectable quantities of cannabinoids but typically, hemp seeds contain non-detectable levels of cannabinoids. By contrast, detectable levels of cannabinoids can be found in the stalks and leaves of hemp, with the highest concentrations of cannabinoids being found in the flowers of the hemp plant. CBD/hemp oil products have a much greater concentration of CBD than hemp seed oil products, while hemp seed oil products commonly contain no therapeutically viable levels of cannabinoids.

Full Spectrum-

  • Created from hemp through full plant extraction
  • Includes all active hemp-derived cannabinoids, including <0.3% THC
  • Also contains plant terpenes, flavonoids, vitamins, minerals, plant proteins all from original hemp source
  • All compounds work together in what is known as the Entourage Effect to multiply the potential health benefits

Broad Spectrum-

  • Created by taking Full Spectrum extract and further processing it to remove trace amounts of THC
  • Includes most active hemp-derived cannabinoids, except THC
  • Just like Full Spectrum, all compounds work together in what is known as the Entourage Effect to multiply the potential health benefits


  • Created by removing all other molecules except CBD from the Full Spectrum extract
  • All that remains is a white powder that is at least 99% pure CBD with 0.0% THC

Cannabis is the plant species which is then legally recognized as two different plants, marijuana and hemp. Hemp is a cannabis plant that contains less than .3% THC. Marijuana contains much higher levels of THC which is the cannabinoid that causes intoxication.

Store your CBD products in a cool, dry, & dark place. Try to avoid direct sunlight as well.

Terpenes are what gives cannabis or hemp its taste and smell. These savory compounds are also found in other plants, spices, and fruits  to produce scents ranging from sweet citrus to more pungent odors. Beyond simply producing smells, terpenes also work in synergy with cannabinoids to contribute to the Entourage Effect within the body’s endocannabinoid system.

The Entourage Effect states that CBD works way better with all the natural compounds from a cannabis plant in the CBD product. This includes cannabinoids, terpenes, flavonoids, etc. They all work synergistically together, meaning one cannabinoid helps the other to work more effectively. To get the full benefits of the Entourage Effect, you want to get full spectrum CBD products. Click here to read more about the Entourage Effect. 

Shipping FAQ

Currently, we ship to anywhere in the United States.

Domestic (U.S.A)-

  • Flat Rate Shipping | $4.99 to anywhere in the U.S
  • Standard shipping | Free with all orders $74+ | (3-6 business days*)
  • USPS Priority Mail | Free with orders $149+ (1, 2, or 3 business days*) 
  • USPS Priority Mail Express (Overnight delivery to most U.S locations*)

*These times to delivery are estimates from the USPS. These are not guaranteed delivery times, although they are usually accurate. 

Yes it will! We package and ship all our orders in discreet/plain boxes that have no CBD markings on them.

All orders are processed within 1 business day after being placed. We ship USPS, which generally takes 2-5 business days to arrive after your order is processed.

We will send you an email verifying your order once it is completed through our website. This email will outline your order, and provide an invoice number in case you need to contact us with any questions or concerns. Please make sure to keep this email, as inquiries without the reference number might be delayed.

Yes! We will send you tracking information and confirmation when your package is being shipped. We also send you “in transit” and “delivered” updates!

Shipping is FREE on ALL ORDERS $59+ & orders $149+ get free Priority Mail shipping! Orders that are under $59 only have to pay a small flat rate of $4.99 and we pay the difference! If you would like faster shipping you can choose USPS Priority Mail or USPS Priority Mail Express as your shipping method at checkout. If you choose Priority Mail or Priority Mail Express for your shipping method, the cost is calculated at checkout.

Subscription FAQ

Go to any product page that shows the subscription option and select the “Subscribe & Save” option on that product page. Then select your delivery frequency, add the product to your cart, and complete checkout.

Every subscription is good till canceled. You can cancel at any time by going to your account page or contacting us directly. 

You can update or change your payment method easily by going to your account and selecting subscriptions, then you click the button that says change payment. 

All subscription orders are processed just like regular orders. When you first purchase a subscription, during checkout you will select a shipping method for the initial order and a shipping method for all orders. You get the same shipping options for both your initial shipment and all recurring shipments. Orders over $74 will get free shipping on the initial order as well as free shipping on every recurring shipment. 

Yes, you earn reward points on all subscription orders both initial and recurring. You earn the same number of points (5 points for every $1 spent) as you would for a one-time purchase but you get extra savings for doing a subscription as well, so it is a double win for you!

No, you cannot use reward points on subscription orders. But, you do get a 10-50% discount on all subscriptions.

No, coupons are not valid on subscriptions at this time. You do get to save 10-50% on every subscription order though!

Physical Store FAQ

The Mass Apothecary is open from 11 AM to 6 PM Monday through Saturday for in-person shopping or in-store/curbside pickup.

Yes, of course you can. We offer in-store pickup and curbside pickup at our store location.

The Mass Apothecary’s physical store is located at:

25 Market St STE 7

Swansea, MA 02777

Yes they are. Every product that is listed on massapothecary.com and shows in stock is available for in-store purchase as well. 

Other FAQ

You can pay for your CBD orders with any credit or debit card through our secured SSL encryption or via Sezzle.

We process all of our online payments through a secure encrypted PSP.

If you feel that you are entitled to a refund on your purchase, please contact us at 774-301-6135 and then you send your order back along with a receipt or proof of purchase within 60 days of receiving your product(s). After 60 days, per our return policy, we do not offer a refund or exchange. Partial refunds in certain circumstances may be granted at the sole discretion of the company.

Orders can be canceled most of the time if you contact us within 24 hours of placing your order.

Note: We try really hard to ship orders out same day. If your order has already been shipped, then we cannot cancel it.

Yes we do! Please contact us directly for more information.

Yes! You can call us directly at 774-301-6135. You can also contact us via email at info@massapothecary.com or go to our Contact Us page to message us.

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